Heatmiser neoStat v3 Smart Thermostat

We want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a 30-day return policy — you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return:

• Your item must be in the same condition as when you received it — unused, undamaged, and in its original packaging.

• You must provide a receipt or proof of purchase.

How to Start a Return

To begin the return process, please contact us at shop@renewableproductswarehouse.com.
Once your return request is approved, we’ll send you a return shipping label along with detailed instructions on how and where to send your package.

Please note: Items sent back without prior approval will not be accepted.

Returns should be sent to:
Renewable Products Warehouse
24 McDowall Street
Paisley, PA3 2NB

If you have any questions at any point, don’t hesitate to reach out to us at shop@renewableproductswarehouse.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.
All damages must be reported within 24 hours of receiving your order.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Tailored or made-to-order products

• Custom fixing systems

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note, it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at shop@renewableproductswarehouse.com.